CHAT AGENT
We are open to remote candidates. Please note this is a 3-months contract minimum.
Foxyfans is seeking Chat Agents to provide excellent customer support via our online chat platform. In this role, you will handle customer inquiries and provide timely support. You’ll work closely with other team members to ensure a seamless and positive experience for our customers. If you have a passion for helping people, strong communication skills, and the ability to thrive in a fast-paced environment, we want you to join our team!
Responsibilities
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Customer Support: Provide prompt, accurate, and courteous responses to customer inquiries via chat.
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Documentation: Accurately document customer interactions and issues in our CRM system.
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Collaboration: Work closely with other team members and departments to improve the customer experience.
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Feedback: Collect and relay customer feedback to help improve our services and processes.
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Performance Metrics: Meet and exceed performance targets, including response times and customer satisfaction ratings.
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Continuous Improvement: Stay up-to-date with industry trends and best practices in customer support.
The must-have shortlist
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6+ months of experience as a chat agent
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Strong written communication skills with a focus on building relationships
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Excellent problem-solving abilities and attention to detail
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Ability to multitask and manage time effectively in a fast-paced environment
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Proficient in using CRM systems and other tools
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Strong interpersonal skills and a customer-centric mindset
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Ability to work independently and as part of a team
Pay Range
While this role can be filled in a variety of global regions, as an organization headquartered in Paris, France we are required to include the pay range for this role if it were to be filled in BC. This range may be higher or lower depending on the candidate's region and market conditions, when outside of BC.
Expected Pay Range: 12,000€ - 60,000€
Equal opportunity employer
Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways! We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life. We hire based on talent, and we’re proud of our global perspective.
Apply
To apply to Foxyfans Management, send your portfolio and your CV at careers@foxyfans.inc
FOXYFANS
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